The cornerstone for customer satisfaction and the key to our continued business success is the quality of services we provide at International Airports of Pakistan. Accordingly, it is the policy of Shaheen Airport Services:

• To carry out all service functions in accordance with our established quality management system,
• To deliver high quality, reliable, safe and integrated services that meet or exceed the expectations of our customers, and
• To seek continuous improvement in the quality of the services we provide.

Our success is attributable to our hands-on management style and the dedication and hard work of our highly skilled and experienced staff. All members of staff have to understand and be fully committed to implement this policy, and work together as a team dedicated to mutual support and achievement of our quality objectives.

To ensure our services are delivered to the highest standard, SAPS places great emphasis on its GHE (Ground Handling Equipment) Maintenance Program.